Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Decimo (the “Service”), a client-management and invoicing application operated by PulsePages (“we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Decimo helps freelancers and small businesses keep track of clients, conversations, meetings, tasks, income, expenses, and invoices. Each account is provisioned with its own isolated database. The Service may connect, at your direction, to third-party tools such as your email provider and meeting-transcription services; those connections are optional and controlled by you.

2. Accounts and eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for keeping your password secure, and for all activity that occurs under your account. Notify us promptly of any unauthorised use. You must verify your email address before sending client-facing communications through the Service.

3. Your content and data

You retain all rights to the data you put into the Service, including your client records, invoices, and documents (“Your Data”). You grant us a limited licence to store and process Your Data solely to operate and provide the Service to you. We do not sell Your Data. Our handling of personal information is described in our Privacy Policy.

You are responsible for the lawfulness of the data you upload and for having the necessary rights and consents to process information about your own clients through the Service.

4. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent, or infringing;
• send spam, malware, or unsolicited bulk communications;
• attempt to access another customer’s account or data, probe or breach security, or circumvent usage limits;
• resell, sublicense, or provide the Service to third parties except your own clients in the ordinary course of your business;
• reverse-engineer or copy the Service except as permitted by law.

5. Third-party services

When you connect a third-party service (for example Google/Gmail for sending email, or a transcription provider for meeting notes), your use of that service is governed by that provider’s own terms and privacy policy. We are not responsible for third-party services and may lose access to them if the provider changes or discontinues them.

6. Fees, billing, and trials

Paid plans are billed in advance on a recurring basis through our payment provider, Paddle, which acts as the Merchant of Record for purchases. New accounts may include a free trial; unless you cancel before the trial ends, the plan converts to a paid subscription. You can cancel at any time, and cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable. We will give reasonable notice of any change to recurring fees.

7. Downgrade, suspension, and non-payment

If a subscription lapses or payment fails, your account may become read-only: you will still be able to view and export Your Data, but some features may be unavailable until payment is resolved. We do not delete Your Data as a result of non-payment, though we may remove data after prolonged account closure as described in the Privacy Policy. We may suspend or terminate accounts that violate these Terms.

8. Availability and support

We work to keep the Service available and reliable, but it is provided on an “as is” and “as available” basis. We do not guarantee that it will be uninterrupted or error-free, and we may perform maintenance, updates, or changes from time to time. You are responsible for keeping your own backups of critical data where practical.

9. Disclaimers

The Service is a record-keeping and invoicing tool. It does not provide accounting, tax, legal, or financial advice. Calculations and figures produced by the Service (including tax estimates) are for your convenience only and should be checked by you or a qualified professional before you rely on them.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service in any twelve-month period is limited to the amount you paid us for the Service during that period.

11. Termination

You may stop using the Service and close your account at any time. You may export Your Data before closing your account. We may suspend or terminate your access if you materially breach these Terms or if required by law. Sections that by their nature should survive termination (including content ownership, disclaimers, and limitation of liability) will survive.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by email or an in-app notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa, and the courts of South Africa will have jurisdiction over any dispute, without regard to conflict-of-laws rules.

14. Contact

Questions about these Terms can be sent to support@maarsch.net.